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How can I find out the price of a dress?
If you want to know how much a dress costs, we suggest you visit your nearest Rosa Clará shop, or any of our authorised outlets.
How can I find out the price of an accessory?
If you want to know how much an accessory costs (veils, headdresses, shoes, gloves etc.), we suggest you contact your nearest shop, or any of our authorised outlets. You can find out where they are using our shop locator at http://www.rosaclara.es/en/puntos-/22-.html. Our bridal consultants will be delighted to guide and advise you about which accessories go best with your style and your dress.
How can I find out whether a dress is available?
We suggest you contact your nearest Rosa Clará shop to find out whether the dress that you want is available.
How many months in advance should I order my dress?
We always advise our brides to start looking for their dress at least 6 to 8 months before the wedding so that they can enjoy the experience to the full and not feel rushed and stressed out.
I live in a city which doesn´t have a Rosa Clará shop. Are there any multi-label shops which sell Rosa Clará dresses in the city?
You will find the multi-label shops which sell our dresses at our shop locator at http://www.rosaclara.es/en/puntos-/22-.html .
If I´m getting married in 2014 can I order a dress from the 2013 collection?
Of course. Every year our brides can choose between the dresses from the new collection and the wedding dresses from the previous season.
I would like to make an appointment with a Rosa Clará shop.
There are two ways of doing this. You can either make an appointment through our website at http://www.rosaclara.es/en/cita_previa-/23-.html, in which case the shop will contact you to confirm the appointment, or by phone (you can find the telephone number you want at our shop locator at http://www.rosaclara.es/en/puntos-/22-.html).
Can I get my dress altered?
Yes, most of our wedding dresses can be altered. We suggest you contact the shop to find out whether they can make the alterations you want.
What should I do if I want to buy a dress that is not available in the shop?
Every shop has a wide selection of dresses from the collection, although they do not have all the models. If your nearest Rosa Clará shop does not have the dress you want, you will still be able to order it there.
I live abroad, and I am thinking of visiting Spain in order to buy a dress. What should I do?
The first thing you should do is make an appointment through our website, or by phoning the shop that you want to visit directly. We recommend that you explain your situation, and check that the dress that you want to try on will be available on the day of your appointment.
Why can´t I buy a dress in one shop and have it altered in another shop?
The shops are all independent which means that, in general, if you want to make any alterations to your dress you will have to have them done in the shop where you bought it. We suggest that you contact your shop to find out whether they make any exceptions, and if you can get a dress bought in their shop altered in a different shop.
Is each dress unique?
Yes, it is. At Rosa Clará we do not keep dresses in stock nor do we have a “warehouse” with all the models. Instead, each dress is made when a bride places an order. At Rosa Clará every dress is custom-made and personalised for each individual bride, and each dress is unique.
Do Rosa Clará shops offer exclusivity?
Rosa Clará does not offer exclusivity, which means that a shop may sell several dresses of the same model. However, the staff at each shop keep careful records of each dress and the wedding venue to make sure that none or their brides wear the same model at the same wedding venue.
How long does it take to make a dress?
It takes from between six to eight weeks to make a Rosa Clará dress. However, models from the Two and Soft collections by Rosa Clará take from between 12 to 15 weeks.
Is it possible to hire a dress?
At the moment we do not have a wedding dress hire service, and all the dresses in our official and multi-label shops are for sale only.
I want to make a complaint
If you are unhappy with any of our services and would like to make a complaint, please write to the customer enquiry services department at customerservice@rosaclara.es explaining what has happened, and we will make every effort to investigate and resolve the complaint to your full satisfaction as quickly as possible.
Would you like to sell our dresses?
If you manage a shop or are thinking of opening one and you would like to sell the dresses from any of our companies, please contact our expansion department at expansion@rosaclara.es or fill in the form at http://www.rosaclara.es/en/franquicia-/26-.html. We will get back to you as quickly as possible, and explain all the requirements you need to fulfil if you want to sell our dresses.
I would like to appear in the blog.
If you would like to appear in our blog you should send a selection of 30 photos of your wedding to blog@exponovias.es. These will be reviewed by our marketing team and, if your photos are chosen, the person in charge of the blog will contact you to congratulate you and ask you a few questions.