COVID-19 Information

FAQS COVID-19 FAQS COVID-19

Due to the global pandemic caused by COVID-19, having made the responsible decision in compliance with the prevention measures recommended by the WHO and ordered by respective national governments in the places where Rosa Clará is present: our wedding dress and cocktail dress stores are temporarily closed.

The power of union makes us stronger

However, we remain committed to giving our brides and guests the best experience. For this reason, we have added new FAQs to our website in order to resolve any queries or concerns that you may have during this time.

We will answer all your questions!

I would like to arrange an appointment

Our stores will be opened once again as soon as this is permitted by the national regulations of each country.

You can request an appointment by going to the relevant section Book an appointment. If it later turns out to be an uncertain date, we will contact you to reschedule the appointment.

The appointment will be in accordance with the guidelines set down by the national government. In any case, we encourage you to follow our social media profiles closely to avoid missing any of our notifications.

I have an appointment at Rosa Clará

Of course. We are contacting all our brides-to-be and guests in order of appointment date. You will receive a call from our team soon with all the relevant details.

If you have an appointment in the next few weeks, we recommend that you call the relevant store. All our communication channels remain active, including the phone lines.

In any case, we are contacting all our brides-to-be and guests in order of appointment date. You will receive a call from our team soon with all the relevant details.

I have ordered my dress. When will I be able to have the fitting?

Of course. We are contacting all our brides-to-be and guests in order of appointment date. You will receive a call from our team soon with all the relevant details.

If you have an appointment in the next few weeks, we recommend that you call the relevant store. All our communication channels remain active, including the phone lines.

In any case, we are contacting all our brides-to-be and guests in order of appointment date. You will receive a call from our team soon with all the relevant details.

All orders continue to be produced. There will be no delay or inconvenience: your dress will be ready for the date scheduled, so you can wear it on one of the most special days of your life!

The Rosa Clará team is contacting all customers who were scheduled to collect dresses in the coming days to find a personalised solution, in accordance with the restrictions from local authorities.

If I decide to postpone my wedding, will Rosa Clará be able to accommodate the new date?

We are fully aware of the current circumstances and the complications that may arise in planning such an important day. Of course, the Rosa Clará team will adapt to the new wedding date.

I have an appointment at or I ordered my dress from a multi-brand store. How can I get in contact with them?

You can contact the relevant store directly. They will help you and provide you with all the answers you need.

What about in-store events?

Given the current situation, our in-store events have had to be postponed. Everything will be back to normal soon, and you will be able to enjoy the experience with our team!

We remain at your disposal!

All our communication channels remain active. The telephone lines of all our stores remain operational: View all the details for all points of sale in our directory ! And remember that you can continue to send us your requests by using the contact section. You can also write to us through our social media profiles whenever you need us.