Safety and hygiene protocol
Because offering a magical, unforgettable and safe experience is our priority, all official Rosa Clará stores will implement a new safety and hygiene protocol.
Disinfection: before the reopening and continuously
Before the permitted reopening of the stores, all efforts were focused on thoroughly disinfecting all the firm's points of sale. And it is still done every day.
Continuous and rigorous quality and health control
The meticulous crafting processes for our wedding, party and communion gowns are subject to strict quality and hygiene control, applied from our workshop to the points of sale, and without forgetting the logistics centre.
Store personnel will have their temperature taken daily and it will be compulsory to wear single-use masks and gloves. In order to prevent infection and spreading, the recommended minimum safety distance will also be respected, as established in the general regulations set to combat COVID-19.
Rosa Clará acts responsibly in the context of COVID-19
The measures and recommendations implemented at our points of sale ensure we can continue making dreams come true for our brides and guests safely, while also looking after our teams.
Go to your appointment wearing mask and gloves, minimising the risks of catching and spreading the coronavirus
Go to your appointment accompanied by a single person, preferably someone who is not considered vulnerable.
Payment methods to avoid contact: bank transfer or credit card
Avoid using the bathroom, except for emergencies
Basic in-store hygiene and safety measures
Everyone has their temperature taken at the entrance. If it is over 37.4 degrees: the appointment must be re-scheduled
Antiseptic gels at the entrance and in the common areas such as changing rooms and tills
Individual disinfection of each changing room after use
Disinfection of garments and accessories after use. The dresses are sanitised using a steam treatment.
Total daily disinfection of the entire point of sale
Our appointment service makes more sense than ever: offering personalised treatment and attention to detail, with all the safety guarantees.REQUEST A SAFE APPOINTMENT
The general measures are adapted to the regulations of each country and region, and they are implemented in official Rosa Clará stores.